Flight Attendants Make a Difference

 

Carlos - "What every flight attendant should be"

As an avid traveler for so many years, and then becoming a travel agent…I fly frequently.  I love air travel as a means to reaching destinations rather than auto travel.  On a whole, I think that Airlines attempt to  satisfy customers.  But as they say in life, “You can’t please everybody!”  However, the other rule of business is “The Customer is always right!”  Considering the “things that can go wrong, and the things that will go wrong”..being a flight attendant is a true test of Customer service. After all, even in the worst Customer Service situation, the customer usually storms out of the place….that is not an option on an airplane!

Now, I am not saying that there isn’t anything to complain about on an airplane.Strictly from a passengers view, there is so much to complain about when traveling by plane…

  • The seats are too small
  • We had to sit on the plane for 1 hour before taking off
  • It is so hot!  It is freezing!
  • The passengers in the rear have taken up all the overhead space in the front!
  • The food is worse than TV dinners!   Now you must pay for that bad food!
  • The guy in front of me reclined his seat the whole time!
  • My TV screen doesn’t work.

All of these complaints are valid, and the airline executives are for the most part immune to these daily complaints.  But unfortunately it is the people on the front line (the Cabin Attendants) who are FULLY aware of these inconveniences and problems.  In fact, the airline executives are counting on the Attendents to “fix” it.

As a passenger I have seen it all.  I have seen passengers & Flight attendents act rudely.  I have actually been a bit offended by many flight attendants reactions to passengers.  But as in any other profession, it is always that one person that stands out in the crowd and truely does his best.  On Continental flight #1867 from Newark to LA there was a serious issue with a passenger that was irrupting quickly.  Flight attendant Carlos went above and beyond what training could have ever taught him.  He resolved the issue without making the passenger angrier and actually calmed him down.  There were other incidences on the plane that were verging on volitile and he handled with grace and strength.

I do appreciate that in stressful situations (and most people are stressed when they fly) it is important to have people like Carlos in charge.  I would like to say Thank You to Carlos.  I only hope that on my future flights, Carlos is waiting to greet me when I board my next Continental flight!

2 Comments

Filed under Continental Airlines, Girls Travel, luxury travel, travel, vacations

2 responses to “Flight Attendants Make a Difference

  1. kerrberr

    Janet, Thanks for recognizing someone who did an outstanding job. I also have seen a wide range of personalities on planes, but overall I am usually happy with the service I receive from the flight crew. As passengers we need to remember that flight attendants are not in a position to fix everything that’s wrong with the airline, but they do their best to make our flight as enjoyable as possible.

  2. Heya i am for the first time here. I found this board and
    I find It truly useful & it helped me out a lot. I
    hope to give something back and help others like you
    helped me.

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