Category Archives: Continental Airlines

“Why DO I Have to Put My Seat back Up for Takeoff?”

Jayne Waterbury & John Walker - Continental Flight Attendants

So I am sitting on a Continental flight (Love Continental Airlines) and after 30 plus years of flying I just learned something. (I always say you are never old to learn a new trick!)

As a rebel at heart, I always wondered “why do you have to put your seats in an upright position and stow everything under your seat for take off and landing”.  I always got annoyed when they wouldn’t even let me hold my pocketbook on my lap!

Does anyone know the answer to that? I sure didn’t.  Well, NEWSFLASH!  While waiting to take off on my Continental flight to visit parents, I came across the inflight magazine and a pilot’s Q & A answered my question.  I actually felt like an idiot!  It was such an obvious answer…but I had not thought of it…..

ANSWER:

Most flight accidents take place during take off and landing.  In case of emergency, it is extremely important that the aisles are absolutely clear so everyone can evacuate quickly.  I mean, imagine that 100 women have pocket books on their laps..the plane jolts…the pocketbooks go flying…landing in pathways of freedom!  OH… I GET IT NOW!

Considering that, it totally makes sense that the seats be in an upright position too.  Reclined airline seats can definitely impede someone even getting up to go to the bathroom let alone needing to evacuate suddenly!  I can testify to that at this very moment as the woman in front of me has reclined her seat fully and my laptop is currently sitting on my chest! (Try to remember that someone is sitting behind you and be courteous.)

Now I totally understand.  It is all about the escape route and keeping it clear.

Took me 30 plus year…but thank you Captain Mike Bowers.   Now instead of feeling inconvenienced, I will feel like I am doing the responsible thing!  And as usual on a Continental flight, the Flight Attendants are always so nice!  Once again, I’ve encountered professionalism along with friendliness & humor in Jayne Waterbury & John Walker on my Continental Flight # 1845.  I mean, how can I be “a rebel” to such nice people.

Have any other questions?  Write Captain Bowers at askthePilot@united.com .   And be patient…even if you don’t understand the stupid rules!  There is usually an underlying reason…..

My Rebel attitude will have to take a break…I would rather fly safe!

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Cruise & Travel Deals of the Week!

April 4, 2011 Last Minute Cruise Deals

Confused by all of the offers and websites on the internet?   Sometimes it can be overwhelming!

Just remember…”The internet is for looking, your Travel Specialist is for booking!”

When you are spending money on a vacation, it is important that it is the right “fit” for you.  Every Cruise ship and Resort has a unique personality and it is my job to match your personality up with the perfect vacation!  As a Travel Specialist, I can clear the confusion and make your life easier (and happier!).

Don’t make planning a vacation become a huge headache…

Check here for Weekly deals and then call me to make your life easier!

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Port of Call of the Week – St Martin

A video says a thousand words!!  Need I write more?

Some people say “I have already done that itinerary.  I want to see other islands.”

I say that the great thing about going to the same port many times is knowing exactly “What” you want to do when you get there.  It really is much more enjoyable when you don’t feel pressured to see everything and you can spend all day doing your favorite thing on the island.  In St Martin, our favorite thing to do is spend the day at Orient Beach…more specifically “Coco’s Beach”.   Of course you can go on an excursion to Orient Beach, but then you will be like a herd of cows (not a literal picture!) and not feel special.  Take my advice…take a cab to Coco’s and feel the difference!

Sure…you could go to Kontiki’s, Waikiki (totally expensive!) or Bikini Beach, but you won’t feel the intimate friendly service.  As with any restaurant or resort, service is always key…and at Cocos the employees really care.  You can feel it.  And I attribute that to the owner Sophie.  She is hands on and a part of the experience.  You can always count on the food being fabulous, the service being top notch and the “after lunch specialty rum” being …oh how can I say “rumilicious!” (is that a word?!)

Look for the Periwinkle umbrellas and THAT is Coco’s.  I recommend the lobster salad, the Rigaletto Pizza or the grilled chicken (devito style!).  Ask for Phillipe, Roman and Sophie and tell them Janet & Frank sent you…and don’t forget to say “Bonjour!”

Take a cruise to St Marten, stay at one of our fav hotels (Alamanda or Esmeralda) or renta villa (Casa Lana, Coccinelle or Dolce Vita – depending on your budget)….but just GO!  I have been going there for over 25 years and love it!

For more tips on St marten and booking that special vacationClick Here!

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Flight Attendants Make a Difference

 

Carlos - "What every flight attendant should be"

As an avid traveler for so many years, and then becoming a travel agent…I fly frequently.  I love air travel as a means to reaching destinations rather than auto travel.  On a whole, I think that Airlines attempt to  satisfy customers.  But as they say in life, “You can’t please everybody!”  However, the other rule of business is “The Customer is always right!”  Considering the “things that can go wrong, and the things that will go wrong”..being a flight attendant is a true test of Customer service. After all, even in the worst Customer Service situation, the customer usually storms out of the place….that is not an option on an airplane!

Now, I am not saying that there isn’t anything to complain about on an airplane.Strictly from a passengers view, there is so much to complain about when traveling by plane…

  • The seats are too small
  • We had to sit on the plane for 1 hour before taking off
  • It is so hot!  It is freezing!
  • The passengers in the rear have taken up all the overhead space in the front!
  • The food is worse than TV dinners!   Now you must pay for that bad food!
  • The guy in front of me reclined his seat the whole time!
  • My TV screen doesn’t work.

All of these complaints are valid, and the airline executives are for the most part immune to these daily complaints.  But unfortunately it is the people on the front line (the Cabin Attendants) who are FULLY aware of these inconveniences and problems.  In fact, the airline executives are counting on the Attendents to “fix” it.

As a passenger I have seen it all.  I have seen passengers & Flight attendents act rudely.  I have actually been a bit offended by many flight attendants reactions to passengers.  But as in any other profession, it is always that one person that stands out in the crowd and truely does his best.  On Continental flight #1867 from Newark to LA there was a serious issue with a passenger that was irrupting quickly.  Flight attendant Carlos went above and beyond what training could have ever taught him.  He resolved the issue without making the passenger angrier and actually calmed him down.  There were other incidences on the plane that were verging on volitile and he handled with grace and strength.

I do appreciate that in stressful situations (and most people are stressed when they fly) it is important to have people like Carlos in charge.  I would like to say Thank You to Carlos.  I only hope that on my future flights, Carlos is waiting to greet me when I board my next Continental flight!

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Does the TSA really want to “Touch His Junk”?!

 

Fly Safe...

POP QUIZ…

Question :

Where was John Tyner when he said “If you touch my junk, I will have you arrested”!

A. – At the Collingswood Flea Market

B. – At the Jones’ yard sale in my neighborhood.

C. – At the Airports’ TSA security line.

If you guessed “C” then you guessed right (and that means you aren’t living under a rock!).

OMG!  This is all I have heard about today!  Like this is something new?  Just last month my husband got the “Pat Down”  at the Airport & I have seen hundreds of other people experience this…yet today, this is the hottest news to talk about?!  I thought this was old news!

So here is what happened:

This John Tyner was at the Airport, going through TSA security checkpoints and he refused to go through the new body scanner that they are using.  As protocol has it, if you refuse to go through the scanner, your option is to get a “pat down” (as seen on cop shows since the Dragnet days!).  Well, this John Tyner wasn’t happy about that! So as the TSA agent was giving an explanation of how he would be “Patting him down” he said “If you touch my junk I will have you arrested”.  The TSA Agent informed him that he needed to call a supervisor since he made that statement (OF COURSE!  that statements says “I am going to sue you and have your job”, so he had to protect himself!).

Long story short…John Tyner never went on his trip. TSA is pretty straight forward – If you don’t go through security, you don’t get on the plane!  I personally like that rule.  But apparently there are many people who disagree with me.  Here is my case…

I fly often and have been very inconvenienced at the TSA security.  I too have bitched & moaned about the time delay (it’s just human nature to complain). And through it all…I am so happy that they are there doing their jobs.  I gladly take my shoes, belt, sweater &  bracelets off.  I gladly pull out my laptop, ziploc filled with liquid items & electronics.  I gladly step aside to be searched more thoroughly when it is requested of me.  I actually get excited, because to me it means that they are doing their jobs!

They are not there to get their “Jollys”.  TSA is there to protect the people, the planes & America from another tragedy.  I say “Thank You” and I gladly oblige.  The day I stop believing this, is the day I stop flying.

John Tyners’ first problem is that he didnt want to go through the Body Scanner.  Me?  I kinda agree with that.  Not because I am worried about someone seeing an image of my body…but because I am not convinced that the radiation is safe.  (Although, I think people wearing burkas or other large garments that could hide so much should HAVE TO be scanned.  That is just common sense!  Cut the “I don’t want to profile and hurt anyones feelings” crap, because this is about safety, and safety supersedes political correctness!)

So I would agree to be patted down.  I have nothing to hide.  I sacrifice a little inconvenience for the safety of all.  I am getting on a plane with many other people, and that is a privilege, not a right.  And everyone else on that plane deserves to have the comfort that I am not hiding anything.  I personally don’t want to get on a plane & worry about someone having circumvented TSA!

John Tyner needs to get over himself and start thinking about the collective good for Airline travel and that is preventing terrorists from attacking us again!  Does he really think that TSA agent wanted to touch his junk?!

I remember when everyone was freaking out that their pocketbooks and carry-ons were being scanned.  I remember when everyone was freaking out about having to take off their shoes!  I remember when people were freaking out about not bringing liquid or sharp instruments through security…and now this is the new thing.  TSA security keeps evolving & changing due to threats and concerns that we (the general public are not even aware of.  As Americans, we need to kinda “go with the flow” as it is a learning process for all of us, and totally for our own good!

Sure, could the process be improved?  Yes.  Is it flawless? No. Are there always a few bad eggs in ANY job place, that abuse authority and should be fired? YES. But I believe that the TSA is doing the best they can to keep America & Americans safe.

So if the TSA agent accidentally touched this guys junk, I say “Who freaking cares!”

It is simple to me…If you want to fly, you have to follow the rules…or don’t get on my plane!

Just my opinion…..What’s yours?

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Airlines – New “Cuddle Class”?

"Cuddle up and Fly"

Cuddle up in Coach Class"

The biggest complaint that Airline passengers have is “Lack of space”.  I feel that it is almost inhumane to expect people to travel in such extremely tight quarters for flights over 3 hours.  I sometimes wonder how the airlines can get away with it!  What would it really cost for them to take 2 rows out and give everyone a bit more leg room?

For those who have flown cross country, it can be torture!  Now, Air New Zealand  has come up with a great idea that they will be including on their new 777’s…”The Sky Couch”.  The “Sky Couch” will turn a row of 3 seats into a bed by raising a footrest that becomes a platform extension, creating a lengthwise bed.  I think that is a GREAT idea!!!

If you are willing to buy the extra seat in the middle (still much cheaper than first class), you have the ability to transform the basic economy seat, into something you can cozy up on.   You still don’t have all the bells and whistles of First Class…but at least you can “cuddle” up and sleep through your long flight! Continental Airlines …”Are you LISTENING!!”?

I hope that other airlines follow suit and make arrangements for more comfortable, humane ways for people to travel in flight.  I give Air New Zealand a big “Thumbs Up”!

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